Refund Policy
This refund policy explains how Jewel AI Studio handles failed generations, credits, and payment-related concerns.
AI summary
If an AI provider fails, times out, or returns no usable output, Jewel AI Studio is designed to refund generation credits automatically where applicable.
Benefits
- Failed generation jobs: If the provider fails before a usable output is delivered, credits are intended to be refunded.
- Successful outputs: If the provider returns a usable image or video, the credits remain used.
- Payment issues: For payment concerns, contact hello@jewelaistudio.com with account and transaction details.
- Review required: Users should review generated outputs before commercial use.
How it works
- Report the issue.
- Share account and job/payment details.
- The team reviews the request.
Example use cases
- Legal clarity
- Credit support
- Payment support
Frequently asked questions
Are credits refunded when generation fails?
If the provider fails, times out, or returns no usable output, the system is designed to refund credits automatically where applicable.
Are credits refunded after a successful output?
If a usable output is delivered, credits generally remain deducted because provider generation was completed.
Who do I contact for payment help?
Email hello@jewelaistudio.com with your account email, payment reference, and issue details.